SUMMARY OF QUALIFICATIONS

• Operations executive with extensive experience in managing local and remote facilities, managing transportation/logistics operations and projects, directing HR activities, and implementing process improvement initiatives.
• M.S.-Human Resource Management/Development; B.A.; B.S.; high level of proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and Visio.
• Expertise in quality tools and problem solving techniques and integrating human resource knowledge with operations experience to achieve or exceed organizational goals.
  
• Practical, hands-on knowledge of employment law, performance improvement, strategic human resource planning, safety and OSHA requirements, employee retention and development, and needs assessment.
  
• Highly-experienced in transportation network design, process flow analysis, unit-load tracking, scanning, and statistical analysis (SPC) of process indicators.
  
• Excellent skills in leadership, communication, interpersonal relationship building, personal organization, and group facilitation.
  
• Developed performance system to identify errors within the surface transport network – system was adopted nationwide for daily error analysis and systematic process improvement.
  
• Achieved savings of more than $56 million per year in transportation expense; attained 13 consecutive quarters of continuous service improvement.
  

PROFESSIONAL EXPERIENCE

OPERATIONS/LOGISTICS


• Responsible for transportation network servicing Georgia, Alabama, Florida, Tennessee, and Mississippi and moving 26-50 million pieces of mail per year with an annual operating budget of $250 million.
  
• Coordinated alternate modes of transportation to ensure timely mail movement, including commercial airlines and air cargo operators (e.g., UPS and FedEx).
  
• Proven ability to bring about measurable and observable improvements in operations and employee performance in any facility within a relatively short period of time.
  

LEADERSHIP/SUPERVISION

• Supervised staff of 28 analysts and technical specialists supporting 48 mail processing facilities in five southeast states, as well as four facility managers and 23 staff specialists in remote (break-bulk) facilities, each of which employed approximately 180 contract workers.
  
• Collaborated with staff to develop and document requirements for over 1,800 ground transportation contracts.


QUALITY/PROCESS IMPROVEMENT

• Responsible for facilitating regional and national cross-functional teams to determine root causes of productivity problems and develop process improvement initiatives to correct them.
  
• Analyzed current operations processes, prepared detailed analyses for presentation to senior district managers, and recommended fully-documented changes needed for results-driven improvements.
  
• Trained employees in process improvement, quality improvement, statistical process control, and various quality concepts – all leading up to Six Sigma Green Belt training.
  
• Facilitated process improvement initiative that transformed multi-billion dollar air transportation system for mail by way of complete operations redesign, introduction of barcode scanning, and the development of new performance indicators.


TRAINING/DEVELOPMENT

• Designed college-level coursework (Organizational Management and Operations Leadership) in partnership with Michael-Louis University to assist more than 40 employees in receiving under-graduate and graduate college credits.
  
• Mentored eight employees through completion of their bachelor degrees and another four to achieve their master’s degrees.
  
• Co-developed training program to address specialized work methods, using a Six Sigma approach to developing curriculum; trained 100% of incumbents and new employees who were hired to replace those who chose to retire or not relocate during a major U.S.P.S. reorganization.


ADMINISTRATION

• Participate with senior management in strategic planning process.
  
• Collaborated with internal HR professionals to establish job descriptions and levels, pay grades, benefits package, and requirements for leadership, safety, training, and employee development initiatives for three newly-opened contract mail distribution centers.
  
• Oversaw recruiting, selecting, hiring, orientation, and training of 130 new employees for contract facilities, as well as implementation of employee retention activities.
  
• Managed contracts for three remote equipment warehouses (MTESCs) with more than 90 items in inventory (e.g., sacks, trays, tubs, pallets, hampers, carts), valued at $100 million per site.
  
• Participated in grievance procedures with American Postal Workers’ Union
  

EMPLOYMENT HISTORY
UNITED STATES POSTAL SERVICE / Memphis, TN March 1976 – October 2007
AREA MANAGER-NETWORKS, Memphis, TN February 2002 – October 2007
QUALITY SPECIALIST, Atlanta, GA September 1997 – February 2002
SUPERVISOR-NETWORKS, Atlanta, GA April 1993 – September 1997
OPERATIONS ANALYST PRINCIPAL, Chicago, IL March 1989 – April 1993
MANAGER-LOGISTICS AND DISTRIBUTION, Tampa, FL February 1986 – March 1989
DISTRICT MANAGER LOGISTICS, Anchorage, Alaska March 1980 – February 1986

EDUCATION

M.S. – Human Resources Management And Development ~ 4.0 GPA MACROBUTTON AcceptAllChangesShown 1997
NATIONAL-LOUIS UNIVERSITY Atlanta, Georgia

B.S. – Management ~ Graduated with honors in Applied Behavioral Sciences MACROBUTTON AcceptAllChangesShown 1995
NATIONAL-LOUIS UNIVERSITY Chicago, Illinois

B.A. – Liberal Studies 1994
UNIVERSITY OF THE STATE OF NEW YORK Albany, New York

Currently pursuing Doctor of Education at Argosy University – Chicago, IL Anticipated graduation: 2011