LOGISTICS / OPERATIONS EXECUTIVE
Specializing in U.S. & International Air • Ground • Cargo • Express

Offering a 25+-year career path at the Director, VP and CEO levels driving the success of logistics and multisite operations for CAS, DHL, UPS and Menzies Aviation. Strategic planner and negotiator with a record for instituting process improvements and corporate change objectives to achieve productivity goals. Recognized as a decisive manager who upholds quality control and compliance standards. Hands-on team leader adept at motivating others to give 110% in order to meet challenging business and cost containment objectives.

PROFESSIONAL EXPERIENCE

MENZIES AVIATION, Chicago O'Hare International Airport, Chicago, IL 2008 - 2009
Vice President of Cargo, The Americas

Menzies Aviation provides ground handling of airfreight for more than 500 aviation clients at about 100 terminals in almost 25 countries. Key business operations include cargo-handling services, which specialize in the breaking down of bulk shipments, warehousing, interline trucking, and both courier and mail services.

• Headed North America Cargo operations, in charge of 21 facilities across ten international gateways spanning the U.S. and Canada servicing airlines, forwarders and transportation brokers.
  
• Held fiduciary responsibility for the Division's P&L reporting and budget control.
  
• Coordinated the logistics of inbound / outbound cargo warehousing, allocation and distribution operations for more than 60 customers nationwide.
  
• In response to a downturned market, led a headcount reduction initiative while maintaining high productivity standards and employee morale.
  
• Implemented a Customer Visitation Program to strengthen the Company's image and service levels.
  
• Led strategic vendor contract negotiations for cutbacks and concessions on consumables, equipment and services to enhance profitability without compromising service delivery.
  
• Ensured strict compliance with U.S. customs and regulatory agencies, including TSA.

CARGO AIRPORT SERVICES (CAS) at JFK Airport, Jamaica, NY 2008
Chief Executive Officer
CAS is a privately held organization headquartered at JFK International Airport that ranks as North America's leading provider of airport ground cargo handling and services critical to the success of airlines. Multisite operations include most major airports in the U.S. and Canada.

• Provided visionary leadership to the entire CAS organization, with operational and fiduciary responsibility in the areas of sales, marketing, workforce management, and technology.
  
• Instituted best practices and cost-containment initiatives designed to increase labor productivity and reduce incidents of employee injuries and cargo damage.
  
• Solidified contracts, lease obligations and capital expenditures to ensure the organization's financial stability, satisfaction of corporate objectives and competitive market positioning.
  
• Formulated sales and marketing plans to drive business, revenue and brand recognition.
  
• Cultivated relationships with internal and external contacts, including TSA, FFA and U.S. customs.
  
• Strategically targeted and closed customer acquisition opportunities nationwide.

DHL EXPRESS, Jamaica, NY / DHL WORLDWIDE EXPRESS, Chicago, IL 1993 - 2008

Held a dynamic tenure with this market leader of the international express and logistics industry. Operations included a global air express network with service to 120,000 destinations in more than 220 countries and territories. Headed mirrored operations for Chicago and New York regions during periods of high growth and the 2005 corporate acquisition by Deutsche Post World Net.
Director of International Operations, DHL Express, Jamaica, NY (2001 - 2008)
Regional Service Director, DHL Worldwide Express, Chicago, IL (1995 - 2001)
Service Area Manager, DHL Worldwide Express, New York, NY (1993 - 1995)

BUSINESS OPERATIONS

• Headed DHL’s most strategic Gateway servicing Europe, The Middle East, Africa and Asia Pacific, overseeing the development of an expansive global network that improved Gateway operations.
  
• Championed the integration of Gateway's operations following a corporation merger. Provided strategic leadership to overcome challenge, maximize efficiencies and achieve cost savings.
  
• Appointed as principle negotiator between the Company and two local teamster unions. Drafted and solidified two five-year agreements to preserve workforce regulations and operational flexibilities.
  
• Directed business operations through leadership of 1,200 employees assigned to more than 50 operating sites across a 12-state region. Drove annual revenues upwards of $190 million.
  
• Led international project teams in building cooperation and transferring domestic methodologies and technologies with international counterparts in Russia, China and Western Europe.
  
• Re-engineered DHL's JFK Gateway infrastructure resulting in a workforce reduction from 585 to 314 FTE’s at multimillion-dollar cost savings in labor spend.
  
• Reduced annual overhead costs by $5 million in 2006 upon financial analysis of income and expense statements for union workforce, facility and equipment expenditures.
  
• Improved supply chain operations and vendor relations, achieving increased third-party revenues while exceeding the 2006 budget plan by $1.5 million.
  
• Provided coaching, professional development and hands-on leadership to sales, logistics, marketing and operations personnel; consistently achieved record-breaking Employee Opinion Survey scores.
  
• Negotiated service contracts with airlines that improve profit position by 10% annually.
  
• As a representative to the Field Services Group, presented the Strategic Plan to Board members and senior managers that resulted in a full commitment of resources.

PROCESS IMPROVEMENTS / PROGRAM DEVELOPMENT

• Drove revenues by $40 million with the delivery of global logistics solutions to the automotive industry.
  
• Sustained annual productivity improvements by an average 5% with the rollout of a Target Specific
• Management Process system designed to monitor daily productivity and identify market trends.
  
• Partnered with clients in the international textile and garment industry on DHL's training initiative to strengthen the sales management of import express and international outbound business services.
  
• Administered a systems conversion to a computer-assisted controlled dispatch operation.
  
• Implemented a reporting system that improved productivity and service tracking capabilities.
  
• Led the implementation of a delivery information system to increase customer inquiry response times.
  
• Project-led the migration of customer service operations from a remote to central location.

NEW YORK NEWS, INC., New York, NY 1990 - 1993
City Circulation Director
Managed a large sales team in key areas of new business development. Consistently strengthening circulation operations and profit margins by providing hands-on training in sales tactics, product knowledge and client relationship management, from point of lead generation and closing to post sales support.

UNITED PARCEL SERVICE, Greenwich, CT / New York, NY 1975 - 1990
Held a progressively senior tenure with this leading global provider of specialized transportation and logistics services that ranks as the world's largest package delivery company of goods, funds, and information across 200 countries and regional territories.
Industrial Engineering Manager, Greenwich, CT (1988 - 1990)
Division Manager, New York, NY (1982 - 1988)
Service Center Manager, New York, NY (1978 - 1982)
Supervisor, New York, NY (1975 - 1978)

EDUCATION / PROFESSIONAL DEVELOPMENT
New York Institute of Technology, Old Westbury, NY
B.S. in Marketing Management (upon completion of 2 credits)
Columbia University School of Continuing Education, New York City, NY
Center for Creative Leadership, Colorado Springs, CO
Certified instructor with extensive experience facilitating numerous leadership programs