Objective
Provide clients with world class operational and technical consulting services in all phases of operational efficiency, software system design and integration, and business development by utilizing not only industry best-practices, but by integrating a customer focused approach through the product development lifecycle.

Professional experience
2/1982 - Present United States Postal Service Washington DC
Manager, Expedited Packaging Supplies
In my current position I manage the design, manufacturing, transportation, fulfillment, customer service, and inventory management operations of the USPS expedited packaging supplies program, which provides free packaging supplies to over 10 million USPS customers annually.

Other Positions Include (Washington DC, unless noted)

• Program Manager, Intelligent Mail and Address Quality
• Program Manager, Information Technology
• Program Manager, Logistics Systems
• Sales Service Integration Specialist
• Transportation Specialist, Logistics
• Operation Specialist
• Manager, In-Plant Support, Whippany NJ
• Supervisor Customer Service, Denville NJ
• Postal Operations Analyst, Whippany NJ
  

Education
01/1997 – 05/1999 University of Maryland University College, Adelphi MD
BS in Computer/Information Science
Graduated Summa Cum Laude

10/2001 – 05/2003 University of Maryland University College, Adelphi MD
MS in Information Technology
4.0 GPA

Summary of qualifications

Management Consulting Services
With 26 years of USPS operational, logistics, information technology, marketing, and management experience, I have the unique ability to not only see operations from a “big picture” perspective, but I also able to easily analyze constraints and possibilities at a micro level view.

By holding an advanced degree in Information Technology I have been able to gain an in-depth understanding of how to better manage customer expectations in the software development lifecycle. When paired with my years of work experience, I am uniquely qualified to manage programs with realistic expectations from both developers and customers.

My experiences, in both my life and my work, have given me extraordinary problem solving abilities. I understand that not all problems can be solved to everyone’s 100% satisfaction, but always work toward that goal. My personality allows me to work through problems in a professional, consistent manner, focusing on win-win results and not personal gain.

Community activities
Treasurer, Southern Maryland Storm Youth Basketball Organization
Referee, Calvert Soccer Association
Referee, Maryland Basketball Officials Association
Coach, Calvert County Parks and Recreation
Coach, Calvert Soccer Association
Lector, Jesus the Good Shepherd RC Church, Owings MD